FastWay - Slow Pay, Delayed Results.

So the ONLY good thing about this courier service is their drivers are timely and have great communication, the rest of their establishment is horible. They have a 20 bag/parcel policy that means if you need 23 bags you have to order 30... and that is about R2600 where 20 backs is about R1300, so they force you to spend money on bags you do not need. Further more, we packed the items in the wrong colour bags that resulted in us having to purchase more and as this was our mistake (we used red bags instead of blue) we were willing to pay for the new bags and did so. After asking for an invoice for two days we finally received it on the Friday, payed it immediately and once the driver stoped here he told us we will only receive them on Monday... meaning that an already very late delivery will need to be delayed a further three days although we tried to receive the invoice in a timely fashion we were just bowled over and unable to do anything about it.

Again, their driver (that we dealt with is a legend and I love that guy a ton - he is super professional and amazingly polite, even though i gave him grief for the bad management...

In closing, I get that there are certain protocols for a reason and to avoid confusion and delivery related issues but if we request an invoice to acquire more items that we need to rectify an issue we should not have to wait two days and then receive it on the third day only to be told that we need to wait more days for no other reason than "the invoice was only paid now" although we requested it within their specified time frame. Also having to pay soooo much extra if you only need a few more bags is ridiculous and clearly not a necessity but in turn a way for them to make more money by forcing customers to pay for bags/parcels they do not need.