Fastway - should be Fast Frustration

At 10:24 today (Monday 9 February 2026) I received an email from Fastway Couriers to say my parcel was on it's way to be delivered. I was not at home but would be by 13:30. At 12:10 I got another email from Fastway to say the parcel had been delivered. Odd as no one would have been there. When I got home there was no parcel left anywhere so I tried to contact Fastway in George and that is where the frustration started. Their phone message advised the use of WhatsApp so I tried that. No use as it loops giving a 3 option choice. When I typed in a long story about my situation I got a response that it only applies to the Jo'burg depot. I tried to phone the courier driver Abongile as per their website but the calls went directly to voicemaiI. I then phoned again the landline again and after a long 2-3 minute wait the phone was eventually answered and a very helpful lady told me the parcel had been signed for by a Mae-Cheri (no one by that name that I know of) but she would find out more from Abongile and get back to me. It is now 16:00 and I am still waiting. But do yourself a favor and just try and use their WhatsApp system on *** to experience an exercise in how NOT to try an portray an efficient business.