Fastway Service Disappointment

<p>We are a small Randburg based company that has been making use of Fastway Courier services for the past three years to handle the delivery of our smaller parcels. </p> <p>Of late we have received terrible service from this company. Our courier contact, Koena, was on leave to attend to a family funeral, we were told by the FW management team that they've contracted people in to assist in servicing our area and will address our concerns.</p> <p>Once our contact at FW was back at work to resume his duties, we needed a parcel to be delivered sameday - but was told he is backlogged due to him being absent and will not be able to collect in the time for this delivery.</p> <p>This was not the first time we've experienced a problem with this service - Koena, the franchise owner for Fairland has broken the agreement in our contract numerous times. He has now been asked to collect paid for flyers and reimburse us, but will not respond us. When contacting FW either no-one responds to emails or answers the phone - we held on for 30 minutes waiting for reception to pick up the phone last week.</p> <p>It is such a disappointment that we need to take this route to vent our frustrations, if we had received the two-way communication B2B should convey this would not have gotten so out of hand!</p>