FASTWAY OR SLOW WAY???

I placed an order with a company 23rd November it was collected by Fastway 24th November 2022. I have tracked my parcel with them both on call and whatsapp service since the 25th November and to date i haven't received my parcel. I called them 3rd Dec 2022 and spoke to a lady named Kate and she was rude, she didnt even want to hear what i had to say. I called again 5th Dec spoke t a differnt lady who then transfered me to the parcel delivery, a guy named Ronny told how they have been calling me since 30th until the 5th and my number was off. How does one’s person stay off for so many days especially considering that im expecting a parcel. He continued to say my address has been incorrect all along since day 1 hence the delay in delivery i gave him my address(this is the same address i use all the time i order with the said company and i receive all my orders with zero issues). The promise was i will receive my parcel that same day or latest tomorrow (6th Dec). Today is the 14 and i get the same old message i have getting from them “ Thanks for providing the tracking number, here's what I managed to find.

🏷 *Label number:* *LR****

🗓 *Date/Time:* *2022-12-14 12:08:24*

📋 *Package info:* *Your parcel has been scanned to Soweto bay and is Scheduled for next day delivery.*”

What kind of nonsense service is this. Employees are rude and sure Damn aint fast. MIGHT AS WELL BE RENAMED SLOWAY