Fastway not so Fast - Failed Delivery and Poor Customer Service

Dear Hello Peter,

I am extremely disappointed with the service provided by Fastway Couriers regarding my recent order from Temu. Today, I received a notification stating that my parcel, waybill number **CR*****, had been delivered. However, I was at home the entire day, and no delivery was made to my address.

I immediately contacted Fastway’s call center and spoke to a representative named Phumla, who assured me that they would get back to me. Unfortunately, I am still waiting for a response.

I need urgent clarification on the following: - Where was my parcel delivered? - Who signed for it? (It was definitely **not me**.)

To make matters worse, I attempted to reach Fastway via their contact number *******, only to experience continuous call drops—**six times in a row**—without being connected to anyone. This level of service is completely unacceptable.

I am extremely disappointed and frustrated by this ordeal. I will never use Fastway Couriers again and feel compelled to warn others about their unprofessional and unreliable service. I demand an immediate resolution and expect a response with the necessary information regarding my parcel’s whereabouts.

Looking forward to a prompt and proper resolution.

Sincerely, Mr Wolmarans