Fastway - Not Fast yet!

My parcel (na***) was sent to me on 30 November (Durban to cape town) i should have received it latest on 4 Dec, today is 12 December and i still have not received the parcel. the tracking says its in North Bay awaiting the next scheduled delivery. You dont answer phone calls, your customer service is ******* - instant messaging for what - no one is there to reply to a chat. Whats app is the same thing - why do you call it instant if no one replies??? Iv sent Emails - but no reply there either

I want an urgent response to what is happening. And please do not use Black Friday as an excuse, if you cannot deliver a parcel in a weeks at least what is the point of you calling yourself Fastway???

I dont know why im even posting this, you don reply to any kind of communication, why would you reply to this!