FASTWAY - NO WAY

I have had the unfortunate experience of having to deal with FASTWAY Couriers on two occasions delivering my on line orders. Both have been total disasters. I’ve received **** demands for payments I already made. All attempts to contact FASTWAY fail. Emails bounce, no response from their chat line. My order is “between X and Y” ? I’ve instructed the company I buy from NEVER to use FASTWAY for my orders.