Fastway! More like No-Way!!

Fastway! More like NoWay!! I repeatedly have problems with this supposed franchised network of couriers. You have to pay upfront for the service and as you use the service the credits are spent. Service is non-existent right from using the overly complicated website to the 'sales department' and the driver who is supposed to pick up your parcel. There has been a problem at each and every turn. Finally I got assistance with how to use the website from a sales rep who was shocked that no-one had offered training. I thought my nighmares were over, but not to be. After ordering a collection on Monday which is supposed to be collected the next day, I am still waiting. Thursday is looming. The Rep said call the driver, well I would if he answered his phone. She promises me she will sort it out...well nothing has happened. I have a credit with them, each time I end up getting in my car and delivering my clients products because I cannot expect them to wait any longer. They are quick to take my money but customer service and integrity does not exist in this so called company.