"Fastway" misnomer for this courier company - "TortoiseSlow" would be better

It took over a week of notifications that the parcel was on board the final delivery vehicle and would be with me that day, for the parcel to finally be delivered, and this was in the small town of Pietermaritzburg. Both the sender and I tried to contact the company. There was no response from the local depot - neither to emails nor phone calls. On phoning the next depot away, Durban, I was brusquely told that I must register complaints or issues on their website and the phone was rudely cut off without even a farewell let alone listening to what I had to say. The website form was difficult to navigate and when I finally mastered this, there was an unconvincing automated response which did not evoke confidence.