Fastway lost my parcel

Good Day, I received an email from fastway the 16April2021@13:23 to say my parcel was on way. When I tracked my parcel it said delivered 23.3.2021@15:45 I have not received my parcel I called them Monday morning they insist they delivered, I said I haven't received it they are argumentative and a person by the the name of Jason based at Cape Town branch called me this morning Wednesday 21 April 2021@8:36 to say the driver will come to me because his tired of he say she say "this is a customer service agent. First they answered my emails now no reply I have informed the party involved that I haven't received my parcel my parcel and I'm still waiting for the driver to pay me a visit and say he delivered surely, these drivers have trackers and the company should be able to see if the client received it either by signing the digital or paper waybill. Please be aware of fastway DO NOT use them check out all the reviews on Hello Peter. Fastway Couriers are NOT to be trusted be careful everyone.