Fastway JHB - No Customer Service

I have been a Fastway Customer for many a year but over the past 2 years the service has just got worse. I have a log on to enter courier pick ups. Have been told last time I complained that courier is a problem. The courier does not read messages once logged. He refuses to pick up unless I call him. This costs money. I recently had a pick up logged on system and sent courier 8 messages. Still awaiting for pick up. If documents are not sent on time can loose money and had to use another courier service. I sent Fastway JHB a message to which no reply was received. Had to send again. Ivashni Manikkam Customer Services Manager eventually rep**** to my email but with nothing positive. Put all blame on me as customer. Asked for bag to be replaced due to non service - still awaiting a reply. Was told that I now have to call each time. Asked when this changed and why I was not notified well again still awaiting a reply. Fastway does not seem to care about the little people and there is no customer service.