Fastway is the most impersonal company I have ever dealt with!

<p>It saddens me that big businesses (who once also started small) do not understand and empathize with small businesses/enterprises.</p> <p><br />This is a product I completed with love and care and sold to a customer in November 2016. I used Fastway Couriers because they came recommended. To my dismay and utter disappointment, my item arrived at my client damaged. Upon logging a claim, it was declined. I requested the item to be sent back to me, and it eventually arrived weeks later in January 2017, totally damaged, almost beyond repair. Apparantly it was sent to and fro between JHB and CPT and who knows where else to!</p> <p>I have been taking precious time out of my schedule (almost daily) to try and sort this...and I must admit, Fastway Couriers is the most impersonal company I have ever dealt with. I have dealt with more than 5 or 6 different people, using my airtime and resources. My business has suffered and my client still does not have her item as I am waiting for some sort of recourse from them.</p> <p>I have tried everything with no avail. What happened to trying to please your customer? "Customer is King"???