Fastway is robbing my kids of their Christmas gifts

When I track my parcel it says it is with north bay 4 and will be sent with the next schedule delivery, however it does not say when the next schedule delivery will be, the parcel I am waiting for is my children’s Christmas gifts and buffalo logistics who gave my parcel to fastway couriers said my parcel will be delivered latest today, I will be very upset if my kids don’t get Christmas gifts on Christmas Eve, I tried calling, watsapping, chatting on the chat line, emailing fastway they don’t pick up or reply, they emailed saying that they will get back to me but never did, this is pathetic and fastway couriers should have planned better knowing they would be busy this festive season, you are robbing my kids of what they look foward to: their Christmas gifts, i cant get a hold of anyone there, disgusting service, I ordered ahead of time to be able to get my parcels to me on time before Christmas and now fastway is doing this