"FAST"WAY???? I THINK NOT.....

P. A.T.H.E.T.I.C !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had a Temu shipment that arrived at the end of May 2024. The shipment went out for delivery last week and due to address issues they could not deliver, this was to be done by Buffalo. On Wednesday 05 June 2024 the parcel was handed over to Fastway JHB to action a delivery.

I managed to change my address to my work address to avoid a return as I am at work from early in the morning and leave when it is dark out. On Thursday 06 June 2024 my parcel went out for delivery only to find out that afternoon that there is a query on my parcel. It seems like the address that did not pull through correctly which I understand and I have spoken to their call center again on the 7th of June 2024 and they have advised that I will get my parcel on Monday, 10 June 2024.

I phoned them on the 10th of June and they have advised that the parcel was handed over to the wrong driver and the parcel was returned but they can assure me that I will get my parcel today, 11 June 2024. This morning I have phoned them and they have advised that the driver never took my parcel however, their Operations team can assure me that once their driver is back, they will action a delivery to me. I have phoned them at 15:00 and a very helpful lady picked up and advised that she is in the warehouse and she can assure me that my parcel will be delivered tomorrow morning. I hope this will be the case as I will be getting into my car and fetching my parcel then, whether by force or not. Their service is *** beyond measure. No customer service and no attention to detail. I have ultimately paid for a service that I am not getting.

If I could give you advise, STAY FAR AWAY!!!!!!!!! They should not even be in business to be honest.