Fastway hates their clients

Disappointed isn't even the right word. Fastway couldn't care less about their clients. My parcel has been stuck at the airport for days now and this after they notified my late of taxes that needed to be paid and my parcel was almost sent back to the sender. You enquire via their so called client service lines and are given short, useless answers by very rude agents and not even given an opportunity to respond they end the chat saying the problem was resolved even though nothing has been resolved. Utterly useless, slow, unhelpfull and I know there are several others whom are struggling with them. Best of all is that my parcel is marked as urgent and should have arrived already.