Fastway Extremely Poor Customer Service and Delivery Experience

I placed an order with SHEIN on November 27th, 2024, and paid for the full amount, including taxes. However, on December 6th, 2024, at 9:24 PM, I received an email from Fastway stating that my parcel had been delivered and signed for, even though I never received a call or the package itself. I attempted to get in touch with them and reached out to a gentleman named Leroy, who claimed to be a supervisor for the driver. He assured me he would follow up in the morning, but I had to wait until I contacted customer service. After speaking with an agent, I was promised a return call that never came. I followed up with another agent, who was unprofessional and insulted me. I then tried to reach Leroy again, and he provided me with the driver’s contact number. Despite calling the driver over 20 times, I have yet to receive any assistance, and hours have passed without resolution.