Fastway East London atrocious

I placed an order and received notification that Fastway would deliver yesterday. I included delivery instructions and stayed home all day to receive ,my parcel. Last night just after 5pm I received an email saying that they could not deliver because they missed me. This morning I received another email saying delivery would take place today, so I stayed in again. I"ve just received another email saying they could not deliver because they missed me. This means that they are ignoring delivery instructions. I wonder when, if ever I'll receive my parcel (nr***)