Fastway Driver never picks my parcel up after contacting them, it requires a follow-up or 2 before the collect.

Driver never collects goods when contacted, I have to follow up 2 or three times before it is collected. This time the driver is 2 days late for a parcel that has to be delivered the same day. Alberton area, when contacting the courier to collect my parcel, he asked if I have never forgotten anything in my life. The problem is this is a recurring issue, and I am tired of having to follow up on every parcel that I send. Fastway either needs to escalate the issue with the driver, as I am certain I am not the only person that feels this way. I would also like to iterate how difficult it is to actually contact Fastway regarding its drivers. There is nowhere to contact them, and i have to resort to reviews to hopefully get a response.