Fastway doesn't know how to deliver to the correct address

I placed an order with Woolworths Online on Monday, 11 March, and it was marked as out for delivery on 12 March. However, nothing was delivered.

When I called the Woolworths helpline to follow up, I was told that my order had already been delivered, and Fastway would need 48 hours to investigate. Frustrated, I tried contacting Fastway directly, but their WhatsApp support was completely useless, without a tracking number, they couldn’t assist me. The tracking details provided by Woolworths didn’t work either.

I had to do my own investigation and reached out to my neighbors, only to discover that my package had been delivered to them instead. They had already notified Fastway and were waiting for them to collect it. What makes this even worse is that my address was clearly printed twice on the box by Woolworths, so how did the courier still manage to deliver it to the wrong place, when their job is to deliver items to addresses?

This is the reason, I do not use Fastway, and I have also informed Woolworths online, that it is absurd that they use the most unreliable courier service! Absolutely the worst courier service.