Fastway: Delivering Disappointment With Remarkable Consistency

My package has been in transit for 12 days. At this point it has been in transit longer than most international flights, several moon missions, and my will to continue contacting Fastway. And contact them I have tried. The WhatsApp bot collects your details with great enthusiasm and then disappears — much like the parcel. The phone line rings into what I can only describe as the void. Two support channels. Zero humans. Not one. I’m not angry. I’m impressed. It takes genuine organisational commitment to be this unreachable. Most companies fail at customer service by accident. Fastway appears to have built it into the infrastructure. 0/5. My parcel is gone. Your reputation should be too.