Fastway Couriers....more like No-way Couriers

I order from Shein quite often, at the beginning Fastway Couriers delivered on time, no problem. My last two deliveries however were not the same. I have always asked that they deliver to my work address. The notification on their tracking app stated that my parcel was out for delivery at 6:45am on the 28 of March 22, I was at the office until 4pm yet did not receive my delivery, I forgot to mention I called the customer service department and the agent ensured me that I will receive my parcel before 4pm, my office closes at 6pm, only to see a notification on the app later on that evening stating "unable to deliver" I arrived at work this morning, no parcel. I assumed that the parcels left over from the day before will surely be priority to be delivered the next morning.....apparently not.

I called the customer service department once again and was informed that they only get to my area after 4pm which still does not explain why my parcel was undelivered as my office closes at 6pm. I asked to speak to the supervisor who explained they are inundated with deliveries which still does not explain why parcels that were not delivered the previous day aren't first priority the next day. She advised she will chat to the driver and get them to make some sort of plan to get my parcel to me, she said she will call me back re the outcome. Two hours go by and no call, I had to call her back, only to be told they will definitely deliver at 4pm which I find hard to believe considering the time right now.

I have tried to call the driver several times, all calls unanswered.

The problem for me are the excuses and the very lack of customer care, I have a major problem with the supervisor not calling me back, don't say you are going to do something and then not follow through. I work in the service industry and would never do this to any client of mine. If the area I work in is scheduled for delivery after 4pm, can someone from the so-called customer "care " department not inform the client??

I try to call the call center once again and no answer......ridiculous, a number which is on their website which states the extension is unreachable at the moment!

Update: I finally got hold of the driver and was told no arrangement was made!! s So the supervisor **** to me!!!! This is totally unacceptable!

If someone from the company reads this and values customer service, my tracking number for this particular parcel is DJ***.