Fastway couriers worst service

Worst service ever, my parcel was out for delivery on Monday, they said they were unable to deliver because they could not get the address, the driver did not even phone to confirm theaddress, since then I am phoning everyday and I brought it under they're attention that I need the parcel by Friday for a function. It is Friday and now they say they will deliver by tomorrow. All managers is in meetings!!!! I wish I could give no stars at all