Fastway couriers sucks....

I am very disappointed with this company. My order was shipped, but for two days, there has been no tracking information from Fastway. It simply states, "Parcel not scanned in yet."

I emailed them to request an update on my order, and their response was to suggest that I cancel it. I ordered these items for my daughter's 21st birthday party on October 24, so I need to know if my order is still on its way, or if I need to purchase alternatives.