Fastway Couriers (South Africa) - no client service at all

I live in a rural area, approximately 20 km out of town. I purchased items online, and the order was allocated to Fastway Couriers to deliver, within an allocated timeline, set by the company where I purchased the goods. The goods were re-located to their Polokwane depot, which services the part of Limpopo where I live. The courier service confirmed, via their tracking service, that the package would be delivered at a set date (18 November 2024). However, the package was sent back to the depot that afternoon and I was informed (via tracking) that their driver could not find the delivery address. I contacted their depot, confirmed delivery particulars (address, phone numbers, etc), and was promised that the package would be delivered. The same thing happened on the next three days - contacting their depot every morning, supplying info relating to delivery, including a pin, map, address, etc. only to be informed that they could not deliver because they could not find me. At no instance did their driver try to contact me to determine where the delivery address is. What made it difficult is that I am the only one around who can receive the package, and not being around when they deliver, would result in them returning the package again. So, it is now the 24th and I have been sitting at home for four days, postponing other engagements, waiting for a promised delivery, which are continuously being returned to their depot each day. Looking at the Polokwane Depot website, I noticed several posts on the same issue. When contacting Fastway Couriers South Africa (online only, no telephone number available), you are referred back to the local depot, where the actual problem lies. I must add that all the other couriers that had to deliver goods at my address either found the delivery point without problems, or called me to arrange for pickup. It is my opinion that Fastway Couriers cannot be trusted as a courier service. To be informed to wait for delivery every day and to learn that it was sent back due to their inefficiency indicated that the client, for them, is irrelevant. I am not sure where the problem lies, but if I can help it, I will not support them or refer anyone to them. Please avoid this company. It seems as if I am not the only one that has been frustrated by their lack of service. PS: Is one star the lowest rating or can I go lower?