Fastway couriers rude lady and poor service

I received an frm Fastway couriers at 8:59am stating that the driver is out for delivery and my parcel is due for delivery today. I waited till 4pm no call nothing. When I followed up after 4pm I was told by a rude lady in East London that the driver couldn't get through and when he finally got through, I dropped the phone which is not through. I told her that the driver is lying I didn't get any call that's why I'm following up. She defended the driver and dropped the phone. This is the worst courier ever that Ill never use again. I'll never recommend to anyone that I know. East London office is the worst.