Fastway Couriers Pretoria - WHAT A WASTE!

Being a client of Fastway Pretoria and using them for my business for quite some time now, it is very disappointing to see how their consistency and customer service continuously worsens. I sent out a package to one of my clients on the 22nd of November. On the 28th of November, I get a call from them, saying that they cannot get hold of my client to arrange for delivery. Between my client and myself we have made many phone calls (7 calls in 1 day from just me to be exact) with no answer. I have spoken to 2 different people at the depot and eventually on the 29th of November my client let me know that they finally contacted her (after they said they have called her numerous times, yet she told me she didn't receive any calls from them after I followed up with them on the 28th). Today, the 4th of December, I get a call from the depot in Mpumalanga (the package was sent out to Hazyview on the 22nd of November), to tell me that Fastway Pretoria had my contact details as the receiver and not the sender!! It's the 4th of December already and you are telling me that the package is STILL NOT at my client and was on it's way back to me????? This is just one incident. The other was a package I sent to Rustenburg. When my client received her parcel on the 27th of November, the goods were in a terrible state. I have sent the exact same product in the exact same way before with no damage whatsoever, yet now I had to send her new products again to replace the damaged ones obviously free of charge. The third client had 2 packages that went out together at the same time, they delivered only one package on the 30th of November, also in a terrible condition that I had to replace for free. The other package was only delivered on the 3rd of December. They went to the exact same place and went out at the same time?!?! This client also told me that she asked the driver about the second package, but the driver was very rude to her. Fastway Pretoria is costing me money and ruining my business's reputation. All these issues in the time space of 1 week! Absolutely ridiculous. I pity your other "loyal and valued" customers, when it's too much of an effort for you to even pick up the phone. You are NOT the cheapest courier service, but you ARE the biggest waste of my money and time. You DON'T always get what you pay for.