Fastway couriers poor service

Order collected 24.02 in Jhb sent to CT when label clearly states Durban. I followed up with the online company as to where the order was and was given sketchy updates leading me to suspect her of ******** me then i was informed parcel on its way from CT to DBN received an email from the customer service consultant Victoria with tracking details then an email from Kashmere in DBN office stating delivery would be Thu but if urgent a fee of R250 needs to be paid! At 6h15pm today a gentleman said he was requested to do a favour and drop of my order as he is from the area. The staff in despatch dept need training to read if they can't decipher clearly the addresses. Poor service from Fastway will result in the companies using their services losing clients.