FASTWAY COURIERS - POOR, NO, NO SERVICE AT ALL

I ordered from TEMU. My parcel arrived 03.12.2025 in Cape Town and Fastway Couriers received my parcel. Deliver date for my parcel was 09.12.2025 So I didn't do at first anything. I started to contact them 10.12.2025. Their WA line didn't work. I also didn't get through on the land line. In the parcel was my friend's daughters (turning 12 on 12.12.2025) birthday gift also her Christmas gift. I was going on leave 13.12.2025. So, I kept on try and trying. Finally, I got hold of someone. I was told to come and pick up my parcel. They can't deliver. No whatsoever contact did Fastway Couriers trying to get hold of me. I took time off from work had to go to their offices, which is NOT SAFE. I've sent an email 12.12.2025 and told the manager and person in charge what happened. They are still coming back to me. POOR SERVICE AND I HOPE TEMU OR ANYONE ELSE WILL USE THEM. I paid over R400 courier fees, and I had to pick up my parcel myself.