Fastway Couriers loses package and refuses to refund

Last year I purchased a PS5 from Game 4U in Durban. They use Fastway couriers to send the package me (Port Elizabeth). After two weeks of waiting and calling Fastway couriers, I finally drove down to their factory in Port Elizabeth to find out where my package was. Fast way couriers told me it has already been delivered. I said it has not and showed them on my cellphone on their App it said the package was still in transit. They told me they will track down my package and get it to me ASAP. After another few weeks, I drove down again. This time they told me that their branch in Durban said that they sent it to the wrong branch, that my package was somewhere in Johannesburg. When I looked on their App it said that someone in Durban signed for my package. Once again Fastway Couriers told me they will track my package down and get it to me. We contacted the Johannesburg branch and they told us they will try to find the package. We contacted the head office to inform them of this situation and asked for our money back. They told us they could only give me R 1000 for the lost package. I paid R 14 000 for the PS5 and they only wanted to give me R 1000. After a week of emailing and calling the head branch, no one would answer our calls or emails. Durban branch also ignored our calls. Port Elizabeth branch told us there was nothing that they could do since it happened in Durban. Game 4U told us that it was out of their hands since the courier already picked it up. People be careful which courier you use and when you order something online, check which courier is used and check the terms and conditions.