Fastway couriers is slower than snail mail

I sell products via Takealot and one of Takealots recommended couriers is fastway. I initially went with them because they seemed to be helpful. However after using their services I am complety disgusted. The driver, Innocent, who is in charge of picking up my packages is one of the worst employees ever. He responds to messages at 11pm. He is never available on a Friday and Monday. It has been 5 days of continous begging from me for them to fetch my packages... no one responds. The admin personal in the Durban office, Tatum Brits, only sends me an alternate number for Innocent which I already have. There is no sense of urgency. When Innocent finally responds by 'coming now' ... well that 'coming now' was 5 days ago. NO ONE answers any calls. Absolutely disgusted. TAKEALOT needs to remove them from their list. My packages are always late yet they will keep saying delivery is made in 3 days. Well my deliveries are always late by 2 or more days... Fastway just gives excuses