Fastway Couriers Incompetency

I wish Temu would give us a choice when it comes to a service provider for delivery of our parcels. It is the first time I have experienced this kind of incompetence with a courier company. Updates on the system are very unhelpful. My parcel has been in transit for almost 48 hours now for a trip that usually takes 8 hours. I spoke to the JHB depot, and I was given a couple of uh-uh's and read the system update, and that I would probably receive my package on Tuesday next week. I decided to call RCB depot. Was told that they still had not received my package, but they probably would be receiving it over the weekend, but they were not opened during the weekend so again, I would be receiving it next week.

Never before, have I encountered such sloppy service from a courier company. When I did manage to get hold of someone, there was no effort made to find out exactly what was going on. That person I spoke to just read system updates.

Again, I want to reiterate that Temu should really give us an option to choose the courier company that we would like to use for delivery, instead of placing their trust in an *********** company like Fastway Couriers.