FASTWAY COURIERS HIDE POOR SERVICE BEHIND WHATSAPP

I ordered a case of wine on the 25th November 2025 from OneDayOnly and after noticing that the tracking details (from Fastway) noted it had been shipped and delivered, I raised a query with OneDayOnly customer service on the 12th of December. After characteristically poor service from them I reached out to FASTWAY Couriers for assistance as their tracking system claims the parcel was delivered and signed for.

After multiple, frustrating interactions with their automated WhatsApp service I was promised assistance from their Operations team

It is now the 30th of December and I’ve nothing from FASTWAY at all !

They don’t seem to care ..

Does anyone have a way of calling someone at this dismal organisation?