hS
heather S
1 reviews | Active since Jul 2020
13 Dec 2024, 08:55
Fastway Couriers have no customer service etiquette
My order / pacel arrived at the South Bay depot yesturday, and i have been trying to get intouch to find out when the next available day is that it will be delivered, But no one at Fastway couriers answers their phones, and no one seems to respond on their allocated whats app numbers, yet they offer a whats app service, Even Nqubeko who is in charge of the south side deliveries has the decency to reply or answer. I do not reccomend this company to any one. The customer service is disgusting. Why give contact numbers if you are not willing to communicate. Pity i did not read the reviews prior to ordering my items from Temu. !!!! no recommendation to this service at all. very unhappy. !!
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heather S's updateReviewer Update
13 Dec 2024, 14:12I will still not reccomed this company, I finally got through to the whats app help service. where I was then told someone will contact me agter waiting over 2 hours I was finally met with a message saying that deliveries are delaid due to the festive season... My package is could have gone out today as it arrived in their depot on the 13/12/2024 giving sufficant time, but I am told i will only get it on Tuesday next week, When i asked where the South bay depot is I was met with a stupid answer saying its on the south side of the depot... I was hoping to arrange a collection but with this companies poor service and bad customer communications, I just left it. I have to now wait on my pacel being delivered when they feel like doing so, yet they over over night deliveres, Uasully anything comeing from jhb to durban does not take this long, Please recoincider using this company, unless you are a fan of poor service and used to poor customer service. DEFANILTY A BIG NO FOR ME IN THE FUTURE... !!!!!!! NEVER in my life have i had to wait on something this long.... from JHB to Durban. kzn South Africa. !!!
hS
heather S's update13 Dec 2024, 14:12
Reviewer Update
I will still not reccomed this company, I finally got through to the whats app help service. where I was then told someone will contact me agter waiting over 2 hours I was finally met with a message saying that deliveries are delaid due to the festive season... My package is could have gone out today as it arrived in their depot on the 13/12/2024 giving sufficant time, but I am told i will only get it on Tuesday next week, When i asked where the South bay depot is I was met with a stupid answer saying its on the south side of the depot... I was hoping to arrange a collection but with this companies poor service and bad customer communications, I just left it. I have to now wait on my pacel being delivered when they feel like doing so, yet they over over night deliveres, Uasully anything comeing from jhb to durban does not take this long, Please recoincider using this company, unless you are a fan of poor service and used to poor customer service. DEFANILTY A BIG NO FOR ME IN THE FUTURE... !!!!!!! NEVER in my life have i had to wait on something this long.... from JHB to Durban. kzn South Africa. !!!