FASTWAY COURIERS HAVE GONE FROM HERO TO ZERO

It is a very frustrating experience dealing with Fastway Couriers as you cannot get through on your landline and noone gets back to you on the whatsapp line. Fastway used to be very efficient but have become absolutely useless. I got a message on 7 Jan to say my parcel was out with the driver and waited the whole day to no avail. It is now 2 days later and I cannot get hold of anybody to find out what is going on. How many more days would Fastway like me to sit at home in the hope my parcel will arrive. Ridiculous!!!!!!!!!!