Fastway Couriers Failing to Deliver on Commitments

I recently opened an account with Fastway Couriers and have been extremely disappointed with their service. I made a collection booking on Wednesday afternoon before 3 PM, but the driver never showed up. Despite assurances from their team that the collection would be made, no one came on Wednesday or Thursday. Friday was a public holiday, so no collection was possible then either.

After speaking with both the sales representative and the operations manager, I was assured that the collection would take place on Saturday morning at 9 AM. However, it’s now 10 AM, and no driver has arrived at my office. This has been an incredibly frustrating experience, especially since I was hoping to rely on their services to send over 150 parcels monthly.