Fastway Couriers Durban branch are a disgrace!

To whom it may concern

I would like to lodge a complaint against fastway couriers, Durban (New Germany Branch). I was supposed to recieve a parcel I had ordered on temu 3 days ago (Friday 9 Jan 2026) according to my tracking number (2G***). After realising that no Delivery van was coming to my door and absolutely no communication whatsoever from Fastway Couriers. I made an attempt to look up their contact details online and call them myself, first I sent a WhatsApp message to their number and a reply from a lady called Bonnie assured me that my parcel would be delivered by tomorrow (Tuesday) latest because drivers had left and already began deliveries for the day. I could not take that anymore after waiting for 3 days off work in order to recieve this parcel hand in hand, worse the website states that my delivery was supposed to be delivered to me last Friday. I attempted to escalate the matter and called their office number ***)

I spoke to a lady by the name Nompumelelo who assured me that no trucks were sent to my area as yet and will no longer be delivering today but rather tomorrow. Also that there is a backlog with the drivers they had too many orders and less drivers/vehicles. However when I made her aware that I've been off work for the sake of waiting for this specific delivery she assured me that she will speak to her superiors to organize a Private contractor to deliver on their behalf because not only was I the only one complaining, but they have been receiving many complaints from customers waiting for their parcels from Fastway Couriers in the Umlazi and Isipingo Area. Moreover giving me assurance that my stuff was at their warehouse waiting to be collected. She promised to return back to me with feedback hence I left my contact details with her and guess what? No feedback whatsoever till now from her management or the company regarding my delivery!

I've made numerous attempts to call the branch finally a lady by the name Melissa picked up my call. Not only has she failed to be a competent customer agent but posses absolutely no ethics and etiquette whatsoever when liaising with an aggrieved client. I could hardly finish my first sentence lodging my complaint, she had already begun talking over me to a point I had to plead with her many times to LISTEN to my query FIRST before replying because she's obviously not heard a single thing I wanted to say, besides my names and my tracking number yet had a mouthful to say... However what she didn't realise is that this was not my first day calling today about this issue, I had been calling for the past 3 days which even to my surprise on the call with this Melissa lady, the entire story that I had got from the previous consultant from Fastway Couriers via whatsapp and her own colleague she shares the same office with had now suddenly changed 360 degrees. She now states that one of their drivers were ****** and my goods could possibly been part of the ****** items. Funny thing is she's obviously not aware I've been tracking my parcel since last Friday and I was notified no deliveries would be made in and around my area over the weekend otherwise she would not have given such a low response telling me the van was ****** on its way to make my delivery. Hence I had to wait till Monday to call them because I was told no Vans were delivering in my area over the weekend, today the same van that I was told weren't coming over this past weekend is the same van that apparently was ****** on its way to me lol. This morning I was told that my delivery will not be coming today but rather tomorrow, mid day I'm told that my stuff was possibly ******, I wonder what the next story I'll be getting this afternoon. Who is possibly lying between I the client, Temu and Fast couriers and their agents?

NB: I have friend who ordered the same items days after I paid for mine, who stays a few kilometres away from where I do and has recieved their items. Meaning

I'm future Temu will need to reconsider trusting Fastway couriers with our items that we pay for if Honesty and transparency is not essential to them. We might be staying in a black township, but that does not make us less informed or educated. This behaviour is disgusting and these race double standards are discriminating in a very sickly manner!