Fastway Couriers Cape Town – Dishonest, Unaccountable, and in Breach of the Consumer Protection Act

This has been one of the most infuriating courier experiences I’ve ever had.

For two full days, I cancelled plans and stayed at home waiting for a delivery from Fastway Couriers Cape Town. During this time: • I was explicitly told by a staff member (Abigail Noah) that my parcel would be delivered — it was not • I spent hours on hold on their phone lines • I received no response on WhatsApp • I sent multiple emails that were completely ignored

To make matters worse, Fastway’s tracking system reflects a “failed delivery – recipient not available.” This is completely false. I was home the entire day. The driver did not call, hoot, ring a bell, or make any attempt whatsoever to contact me. Expecting customers to somehow know when a driver is outside is absurd.

This is not a logistics issue — it is a fundamental failure of honesty, communication, and accountability.

Under the Consumer Protection Act (CPA), consumers are entitled to: • Timely and reliable service delivery • Accurate and truthful information • Reasonable care and skill in the provision of services

Fastway Couriers Cape Town has failed on every one of these points.

As a result of their incompetence: • My time was wasted • I was misled by their staff • I was denied even the courtesy of a response • I was unable to plan my day due to their unreliability

I have formally complained about: • Abigail Noah, for providing false delivery information • Belinda, for failing to respond or assist in any way

Recording a fictitious delivery attempt while making no effort to contact the customer is unacceptable and raises serious concerns about Fastway’s internal practices and compliance with consumer law.

Fastway Couriers Cape Town has shown complete disregard for customers and operates with zero transparency or professionalism. I would strongly advise anyone reading this to avoid this courier entirely and use a service that actually respects its legal obligations.

Rating: 1 star (and even that feels generous).