Fastway Couriers Bad Driver Conduct

I have a problem with a Fastway Driver who did not or does not want to deliver my Avon order. He called me asking for my address which i confirmed to him and I was surprised because address is on the parcel. He phoned promising to deliver at 11am on Thursday 27 August 2020, again called and promised to deliver by 12:30, I wasted my day waiting for him. Then around 16:30 he called again and I had already started to do my work, then he threw an attitude that he is using his airtime calling me after I have waited for the whole day for me. My order was not delivered to today 29 August 2020. Meaning he is keeping it. I will not pay for the order I did not receive . I feel that Fastway does not do much to assist customers, because I called them plenty times, they gave me a number to a wrong driver. They are the ones to follow up on their drivers.