FASTWAY COURIERS ARE THE WORST

I have a parcel sent two weeks ago by Temu. On Friday morning at 5am I received an email from Fastway Couriers Cape Town that the parcel was in their West Bay awaiting next scheduled delivery. However, it's still there and there is no way to find out from them when that next scheduled delivery actually takes place. The phones are not answered, e-mails not answered and their WhatsApp option keeps telling me what they told me on Friday. I have a great deal of experience with couriers through both business and personal options and I have NEVER experienced such atrocious service ever.