Fastway Couriers are pathetic

I placed an order on December 15th has not been delivered as of December 23rd. Fastway Couriers have had the package since December 17th. when I track the package the status shows as: The parcel has been left in the North Bay 2 and will be delivered on the next scheduled delivery. This status has been repeated on four consecutive days with no change. This is the worst customer service I have ever experienced. Shame on Technomobi for using Fastway as a courier that is rated 1.47 on Hello Peter and where there are hordes of complaints. The Technomobi brand is at risk because it uses a cheap courier that has a pathetic track record. The article is a Xmas present and I have zero faith in that Fastway will deliver. I tried calling Fastway and held for 20 minutes - then the call got dropped. They should be ashamed of their non-existent service levels