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Keitumetse T

1 reviews | Active since Apr 2016

03 Jan 2026, 12:15

Fastway Couriers are ****mers

I bought a TV stand at Decorum & Co in October, they used Fastway courier to deliver it. They **** and said my tv stand was delivered when it was not. I had to fight with Decorum & Co regarding this to a point where I wanted to escalate this to the ombudsman. I was later contacted by a woman on whatsapp from Fastway couriers asking where i can meet her so that she can give me my parcel. I refused to meet up with her because i paid for door to door delivery. Someone from Fastway called me to apologise. My parcel was delivered at 9pm at night by a vw golf. Which courier company uses a golf to deliver large parcels?? Now on the 24th of December i bought stationary at statesman stationary. I was told my parcel will be delivered by the 31st which was not. I followed up yesterday and was told Fastway couriers has my parcel. I then received a whatsapp messaging saying i must come to a certain location to come collect my parcel. Mind you i paid R150 for door to door delivery but i must still use my petrol to drive for about 20min to go meet up with them to go collect my parcel. Only to be told they dont have my parcel maybe the lady who was delivering forgot it at home. Now her phone is off and i am sitting her with frustration. When i tried to call the landline number there’s no response. Fastway couriers must be cancelled because they are *********** and they dont respect us. Why accept deliveries if you cant get them to their owners??

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KT
Keitumetse T's update04 Jan 2026, 20:50
Reviewer Update
I am writing to formally lodge a complaint regarding extremely poor service and unprofessional conduct by one of your employees, which has resulted in me still not receiving my parcel.
On Friday, I was made to wait for approximately 30 minutes while the courier employee searched for my parcel, only for her to later realise that she had left it at the depot. This was already highly inconvenient and unacceptable.
Today, the same employee contacted me and suggested that we meet so that she could hand over the parcel. When I expressed my dissatisfaction with the situation and informed her that I had already reported the matter, she responded in a rude and dismissive manner, stating that it was “fine” for me to report her and that it was “not like I am reporting her to God.” She then raised her voice at me. This interaction was disrespectful and completely unprofessional.
To date, I have still not received my parcel.
This is now the second time in the past two months that I have experienced serious service issues with Fastway Courier. I paid a delivery fee with the expectation that my parcel would be delivered to my address. It is unreasonable for me to incur additional petrol costs or inconvenience myself to collect a parcel that I have already paid to have delivered.
Fastway Courier needs to do better. This level of customer service is unacceptable.
I request:
  • Immediate delivery of my parcel to my address, and
  • Feedback on how this matter will be addressed to prevent a recurrence.