FastWay Couriers - A Driver's Bad Attitude lacking Respect!

A Driver's Bad Attitude - Fastway Couriers (CPT)

This morning we had the worst experience with one of this company's courier drivers. Over the phone a cheeky arrogant man responds notifying me of my package. He tells me the client: "Maak gou want ons kani lank wagi" wth??? Like what planet is this company operating on for their drivers to speak and command clients to jump when they deliver.

When addressed about his attitude, he turns into a bully and denies having said so, and says he has no problem giving his bosses number and in future we can use another courier company!!! If this driver is so blazy about speaking to a client in this manner, I wonder what the attitude of top management is? Clearly this driver feels he has free reign speaking to me a client as he sees fit, meaning they dont value me as a client nor my business. To them it seems to be a number game and as a client I felt at the receiving end of his logistical, going nowhere slowly rants. It seems like FastWay Couriers literally employs people that are able to drive, BUT ***** the fact that they not trained in customer care, oh no that's not of importance.

How in the name of "customer delight" are they still operating? I will never make use of them in my life again.

This is my opinion on FastWay Couriers after having had a bad experience with one of their drivers! Plus I'm a first time client. What an impression!

In my previous experience with a Courier Company: Please Check out: Breerivier Kouriers (they operate in the Boland and CPT area) they remain top in my books, they professional, speak to clients with the utmost respect.They provide superior quality service, absolutely fast and reliable, most importantly they value their clients.

As a consumer I have the power of choice, due to the Consumer Protection Act. Thank God!! And I will gladly excercise my right to choose alternatives! And voice my opinion on bad customer service.