Fastway courier Witbank is Pathetic

FASTWAY Courier Witbank Estimated delivery of parcel 10 - 12 September 31 August - CBCU detained Reply by Buffalo courier: The parcel has been cleared through customs, the Customs Border Control Unit have stopped this consignment for a routine physical inspection. Unfortunately the inspection can take ±10 - 15 days to complete, so delivery of your parcel will be delayed until we receive the release from Customs. 14 September - tracking said that my parcel has been received by the Witbank depot - FASTWAY couriers. 20 September - Fast Way courier Witbank sent an email to say that they are sorry to inform me but my parcel is lost. 21 September - I had to pay Buffalo an additional R91?????? Message received Hi Elizma Zandberg, a delivery attempt was failed because of Delivery Failed.. Click link to schedule next delivery.????????? As this was now all of a sudden my fault??????? Fastway Couriers LOST my parcel and I had to pay???? 23 September - Tracking: Courier attempt delivery but was unable to locate the consignee - which is absolute nonsense?????? I have not received any phone call from any courier guy that they are trying to deliver a package to me. I can not believe the poor service I am getting. I am not getting answers at both Buffalo or Fastway Couriers. I really do not know who to ask for help anymore.