FASTWAY COURIER SOUTH AFRICA IS DEPRESSINGLY UNRELIABLE - WORST CUSTOMER SERVICE

My name is Pastor Ernest, an independent distributor with Norland South Africa and operation in Private Stockist office in Cape Town. I registered as a customer with Fastway Courier in Cape Town on the 9th of April, which was confirmed by Ezra Rhodes (Internal Sales Representative, Cape Town) after all requisite payments (R1500) had been made.

Moving stock (Health based products) from Sandton, Johannesburg to Parow, Cape Town is the core of our business and after registering with Fastway Courier as our service provider, two weeks later and Two Collection later, we at Norland Cape Town Stockist office in Parow HAVE NOT received any parcel.

The sad part of the whole situation is that nobody takes charge or responsibility for us as their customer, i practically have to spend hours on the internet looking for the appropriate communication or customer service channels to lay my complaints, frustrations or concerns, as their online customer account messaging system is a joke, as nobody responds to anything there.

FASTWAY has the worst customer relations structure, i am so frustrated with their service, i regret ever considering them as a possible service provider for our courier needs. Imagine placing a CUSTOMER PAYS collection request (2nd ever Request - Ref: OH ********** 891) on the 17th of April 2019 for Pick up at our Norland South Africa Head Office in Rivonia, Sandton, Johannesburg to deliver at our Norland SA Cape Town Stockist Office on the 18th, its the 24th of April 2019 and the parcel has not been picked up.

My first ever request (Ref: OH ********** 791 & OH ********** 792) which was EVENTUALLY picked up on the 15th of April 2019 is still yet to be delivered, what is sad and ********** is the fact their delivery status of this collection say COMPLETE but WE STILL HAVE NOT RECEIVED OUR PARCEL, this is as at end of business yesterday 23rd April 2019.

This is a very disgraceful and regrettable situation for our business, one that is already costing us so much financially, especially because without our stock, we have no business products sale, without sales, no income or profit and without profit, we cannot pay rent for our office/shop in Parow, Cape Town.

Abigail Noah (Customer Services / Collections) is the lady who helped to get FASTWAY Johannesburg to finally go pick up our package, i have written a couple of emails to her and i hope she can help resolve this situation....she comes across as a nice and decent lady.

Thank you. Ernest