Fastway Courier service SUCKS

Fastway picked up a parcel on the 13/05 and today 9 days later I am still waiting - tracking number AR*** - calling the company doesn't help as Charlotte keeps cutting you off and then says everyone is in a meeting. Calling the driver doesn't help as he is on voice mail. This company service sucks and Avon should stop using them as this is the same driver, Lucas who delivered my box to an incorrect address. For each day the tracking states: Onboard - the parcel is onboard the Courier vehicle. Why is it onboard the vehicle for 9 days????