Fastway Courier (NOT FAST)

Nothing "FAST" about them. Courier parcel sitting for 8 days at Port Elizabeth depot. Loaded on vehicle and returned to depot more than once. Depot is 12km away and we stay in a populated area on a delivery route. Unable to contact via phone. Message response to query said issue was resolved and item would be delivered today (day 8). IT HASN'T. They are hopeless.