Fastway bad service/dishonesty

Terrible service! I spent a tital of 2 hours 18 mins ON HOLD waiting to speak to a consultant to track my parcel, I changed my delivery address on Tuesday 13/01 at 8 am..after which i was told it would go out the next day..i then called back several times on Wednesday 14/01 to make sure.. eventually i was told they did not send it out as i changed my address! I was assured several times that I would receive my parcel on Thursday 15/01 Today on Thursday, i was again told my parcel did not go out for delivery!!! After another 45 mi s of holding i got hold of a supervisor called Tears... I explainedy situation and she PROMISED to escapate and call me back in 30 minutes which of course never happened.. at the time of writing this it is now 16.05 !! And she has now gone into a meeting! Fastway couriers have made it clear that customer confidence amd trust do not factor in to their business model.. i will be escalating this myself as well. You should be ashamed. Although there does not seem to be any feelings of remorse or empathy at fastway for their customers.