Fastway as courier company should be ashamed.

Terrible service. Ordered a Temu package that was cleared and in Joburg on the 22nd of Nov. Fastway sent the package to PE instead of Pretoria and since 25 Nov it has been "in transit." After numerous means of trying to get hold of them, a lady from the PE branch phones me today (19/12) to ask whether the package has been delivered. I clearly stated NO and she was courteous and said sorry the package should be in Pretoria and she will ask them to follow it up and give me a call. Just thereafter suddenly there is a message from Temu stating that according to Fastway the package has been delivered, on Fastways website the same message shows that according to them it was delivered and signed for on the 25th of Nov. This is an outright lie and I can't log a query because it is closed now. I have emailed/whatsapped and tried every possible means of getting in touch with them, to no avail, and now Temu wants to retract the refund in my wallet as the date according to Fastway was before the "refund" date stated on the app- AND STILL I have NO package whatsoever!