Fastway and Senqu dreadful online experience

I placed an online order on 1 June 2025 with Senqu, which is supposed to be fulfilled by Fastway Couriers. Fastway tried to deliver it to a wrong address on Friday 6 June, apologized and told me I would receive it on Saturday 7 June. Contact attempts on their WhatsApp support like are futile.

I was then promised it would be delivered on Monday 9 June - which never happened. Both contact with their helpdesk and WhatsApp line were futile.

I was then promised it would be delivered on Tuesday 10 June - which never happened. Both contact with their helpdesk and WhatsApp line were futile.

I am now promised it will be delivered on Wednesday 11 June. I have no reason to believe that they will keep to their word.

Fastway - your WhatsApp chat line, apart from taking over an hour to respond to questions (if at all in most cases), has the operator disconnects the conversation without any opportunity for dialogue.

Senqu - if this is the level of service one can expect from your online store, it is probably advisable to give it up, to avoid constant disappointment to your customers.