FastWay - a new all-time low

We recently had a shipment extensively damaged by FastWay. Not only did they go ahead and deliver it to our client anyway, but they now refuse to refund the cost of the damaged shipment!!! We have had to send a new shipment to our client, at our own expense, as well as pay the courier fees on it (via another courier company) . However, FastWay Vaal now says that they will not pay out until they receive the damaged shipment back from our client. However, they neglected to tell us this until 3 weeks later - the damaged box & contents was not kept by the client (why would it be?, it was seriously damaged) and they now refuse to pay out from their insurance because of it. Rudeness, cover ups, lies; and now refusal to own up to their mistakes and pay out - wow, FastWay, you have reached an all-time low with us!